How demographics matter in B2B tech adoption

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Tom Grant

In case you wanted to attend tonight's open house on the demographics of B2B technology adoption, here's a pertinent diagram from a recent publication on the subject. As you can see, when they look for information, two people in the same department—an application developer and an enterprise architect—go to very different sources.

  • Conclusion 1: Demographics matter. A lot.
  • Conclusion 2: If you say that your target customer is developers, you need to take a big product marketing time-out. Not all development professionals are the same. Now march up to your room and think about that.

As important as conclusion 1 may be, it's not exactly profound. Sure, we all know that people are different, but what are the significant differences? And how should these variations affect the way we market our technology to rank-and-file developers versus the fancy-pants enterprise architects?

Many efforts at persona development break down at the very beginning, with the question, How many different personas do I need? There's no obviously correct answer to that question, especially when you haven't seen the data that indicates which demographic differences are significant, and which aren't. (Leaving aside the practical question of how many personas you can actually produce.)

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Five Highlights From HP’s Analyst Briefing This Week

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Peter O'neill

By Peter O'Neill

I spent a couple of days with HP executives this week here in Boston. As I worked there myself for 20 years (up to 2001, so I have distance as well), I’d like to comment about how their enterprise business strategy now looks. Of course, I wasn’t alone there; there were 250 of us. Those who follow my peers in Twitter may already be overloaded with multiple 140-character cuts: my impression is that the tool tends to makes them behave more like adolescent journalists than analysts. Often, they were broadcasting tweets before even noticing that a particular statement was “under NDA”. Vendors will learn to be more cautious in the future; which is not good for us analysts. Anyway, here are my highlights of the HP briefings.

HP’s Converged Infrastructure story includes the pending acquisition of 3COM

Nice to see that HP now has (servers + storage + networking) PLUS power & cooling! Now, HP has Cisco squarely within their sights with this one, dropping statements like “they’re just a $30B vendor while we spend over $50B in our supply chain”; “as soon as we can, we will replace ALL our Cisco gear with 3COM and realize 45% savings”; and “of course, all 3COM products use the same operating environment, unlike them”. 

My Take: Well, Cisco started this. They are, indeed, seriously threatened. If HP apply their financial muscle and play the pricing game, Cisco’s business and margins may well suffer. Remember, networking is the highest margin area in IT infrastructure: HP is adding it, Cisco is diluting it. But, I also think that Cisco will make other game changing moves in the next months. HP strategists should not be resting on their laurels, they should be doing scenario planning - and thinking way outside the IT infrastructure box.

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I see you, you see me...

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Tom Grant

In an earlier post, I argued that product managers in social media companies need to start sharpening their understanding of privacy and security issues. Here's another reason why:

Until now, geolocation has been one of those quaint, semi-useful buzzwords: '... now with geolocation!!!' Twitter, Buzz and Foursquare -- the main exponents of exposing your location -- might not be small, but they pale in comparison to Facebook. With the announcement that Facebook will be enabling geolocation next month, Pandora's Box has been torn open; whether you like it or not, geolocation is about to become a huge part of your life.

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Podcast: The Top Six Ways to Get Value From Your CRM Deployment

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William Band

I’ve just published a new podcast for Business Process & Applications professionals:  “The Top Six Ways to Get Value From Your CRM Deployment”.

In my podcast, I highlight the top six ways that organizations can get extra value from their CRM deployments, and spotlight four pitfalls and how to avoid them.

Please share your questions or comments

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Subscribe to Business Process & Applications podcasts through iTunes.

Subscribe through RSS.

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Welcome to our new blog home

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Christine Ferrusi Ross

Forrester's new blog platform went live -- we still have a team blog for Sourcing & Vendor Management, but now each analyst also has an independent blog. Check them out. In the meantime, here are some thoughts from Cliff Condon, the project manager. And of course, feel free to add your own thoughts in the comments.

Christine

Hey everyone. Here it is – Forrester’s new blog network. We made some changes to improve the experience for readers and to encourage more analysts to blog. Feel free to poke around and let me know what you think.

There are a few things I’d like to point out to you:

Everyone’s welcome here. Forrester analysts use blogs as an input into the research they produce, so having an open, ongoing dialogue with the marketplace is critical. Clients and non-clients can participate – so I encourage you to be part of the conversations on Forrester blogs.

We still have team blogs focused on role professionals. Our role blogs, such as the CIO blog and the Interactive Marketing blog, are a rollup of all the posts from the analysts serving that specific role professional. By following a role team blog, you can participate in all the conversational threads affecting a role.
And now we’ve added analyst blogs as well. If you prefer to engage directly with your favorite analyst, you can. Look on the right-hand rail of the team blog and you’ll see a list of the analyst blogs. Just click on their name to go to their blog. Or type their name into “Search”. An analyst blog is a place for the analyst to get reaction to their ideas and connect with others shaping the marketplace. You’ll find the blogs to be personal in tone and approach.

You can monitor analyst tweets. On role team blogs, you will see the recent tweets on the right-hand rail from analysts serving that role. On analyst blogs, the tweets shown are specific to that analyst.

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Welcome To Forrester's New Blog Platform!

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Mike Gilpin

We don't normally draw attention to things like this (changing our underlying platform technology), but in this case, there are some key differences in capabilities, that you need to know about so you can benefit from them. As you already know if you've been following the Application Development & Program Management blog, we have a team of analysts who are already active bloggers. But in the past, it may have been challenging, if you were particularly interested in following the posts of one analyst, to do that in amongst the posts from the rest of the team.

So I'm thrilled that we now have individual blogs for all the analysts on the team, too. Everything blogged by the team also rolls up into the team-level blog, which is a good place to hang out if you're following several analysts on the team, have more eclectic interests around application development and delivery, or just want to be tuned in to what's going on across the team.

Another great innovation (for you) of our new platform is that blog pots are now presented with only summary information showing in the initial view. Only after you choose to drill down on a post do you see the whole thing. This makes it easier to look through several posts, whether on an analyst or team blog, and find just the stuff you care about.

And now for a few words from Cliff Condon, the Forrester exec who leads our social computing initiative of which this new platform is a part, on Forrester blogs and what it means for you:

  • Everyone’s welcome here.  Forrester analysts use blogs as an input into the research they produce, so having an open, ongoing dialogue with the marketplace is critical. Clients and non-clients can participate – so I encourage you to be part of the conversations on Forrester blogs.

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SAP 3rd Party Maintenance: An alternative for me?

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Stefan Ried

Translated and condensed by Charles Green. Part one of two.

 

Hi,

I’d like to share a recent discussion that I had with Martin Schindler, Editor of Silicon.de

 

Martin Schindler: There are experts who talk of a non-existing market when it comes to SAP third party maintenance. Is that correct?

Stefan Ried: You could have the impression, especially for Germany, because companies remain very close to SAP and many have decided for a Single-Vendor-Strategy. But in other countries it is much less the case. However the price politics of SAP in the last year and now the slow innovation speed has raised the discussion of alternative maintenance model again.

 

Martin Schindler: Are there German users with real interest in obtaining maintenance for their SAP system through another company?

Stefan Ried: Yes, there is definitely interest.

We regularly make, and particularly in the last year, sample calculations for users (as well as for system integrators) if it is worth going for third-party maintenance. It depends on various factors, whether it is worth it.

 

Martin Schindler: What do these factors look like?

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Forrester's New Blog Platform is Live!

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Mark Mulligan

As many of you will know, Forrester has been busy building its new blog platform and last night it went live. We hope you like the new look and feel, and all of the new tools (e.g. “Polls” and “Most Recommended Posts”) that will help us analysts engage more with you the audience

* Everyone’s welcome here. Forrester analysts use blogs as an input into the research they produce, so having an open, ongoing dialogue with the marketplace is critical. Clients and non-clients can participate – so I encourage you to be part of the conversations on Forrester blogs.

* We still have team blogs focused on role professionals. Our role blogs, such as the CIO blog and the Interactive Marketing blog, are a rollup of all the posts from the analysts serving that specific role professional. By following a role team blog, you can participate in all the conversational threads affecting a role.

* And now we’ve added analyst blogs as well. If you prefer to engage directly with your favorite analyst, you can. Look on the right-hand rail of the team blog and you’ll see a list of the analyst blogs. Just click on their name to go to their blog. Or type their name into “Search”. An analyst blog is a place for the analyst to get reaction to their ideas and connect with others shaping the marketplace. You’ll find the blogs to be personal in tone and approach.

* You can monitor analyst tweets. On role team blogs, you will see the recent tweets on the right-hand rail from analysts serving that role. On analyst blogs, the tweets shown are specific to that analyst.

* New “Recommend this post” functionality makes it easy to weigh in. If you find a post useful and insightful but don’t have time to post a comment, simply click “Recommend this post” to encourage others to read it.

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Welcome to I&O Forum -- and our new blog platform!

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Robert Whiteley

I'm here in London preparing for Day 1 of our Infrastructure & Operations Forum in London.

I'll be taking the stage just two hours from now to kickoff the event, so it's only fitting that we also launch our new blog platform today as well! We're working very hard to embed social media into our events and it's exciting to debut the new platform with our clients.

Check back to see new posts and join the conversation. You can also get real-time feeds on Twitter by searching the #IOFE10 hashtag.

To help you with the new look and feel of the blog, I wanted to borrow the words from my colleague, Cliff Condon, the project manager rolling out the new platform:

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What do you think of our new blogging platform?

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Harley Manning

As of 3/10 our new blogging platform is live. It offers many advantages over our older platform including our new "Recommend This Post" functionality.

But I'm not posting in order to sell it to you. I'm lots more interested in hearing what you think! Is it an improvement, more or less the same, or a step backwards? Let us know by clicking the "Add A New Comment" link below.

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